Cancellation & Refund Policy
Last Updated: August 12, 2026 • BackupBox Cloud Storage Platform
1. Subscription Cancellation Policy
YOU MAY CANCEL YOUR BACKUPBOX SUBSCRIPTION AT ANY TIME. UPON CANCELLATION, YOUR SUBSCRIPTION REMAINS FULLY ACTIVE UNTIL THE END OF YOUR CURRENT PAID BILLING CYCLE.
After the current billing period expires, your account will automatically return to the free Starter tier (5 GB storage limit). No additional subscription fees will be charged after you cancel.
2. Refund Eligibility & Non-Refundable Terms
Due to the immediate provisioning of high-speed cloud storage capacity, infrastructure bandwidth, and server-side storage encryption resources upon purchase:
- No Partial Refunds: We do not offer prorated or partial refunds for unused days within a monthly or annual billing period.
- Final Sale: All subscription sales are final. Unsubscribing stops future automatic renewals but does not retroactively refund completed charges.
- Downgrades: Plan downgrades take effect at the start of your next billing cycle.
3. Merchant of Record & Billing Handler
Paddle.com is our authorized Merchant of Record (MoR) for all BackupBox purchases and subscriptions. Paddle handles all payment processing, tax compliance, invoicing, and customer billing support.
Transactions billed by Paddle will appear on your bank or credit card statement as PADDLE.COM* BACKUPBOX.
4. Exceptions & Billing Disputes
We evaluate refund requests on a case-by-case basis in exceptional situations, including:
- Duplicate accidental transactions for the same plan within 48 hours.
- Verified technical failure where storage allocation failed to activate after payment.
To submit a billing inquiry, contact our support team within 14 days of the charge.
5. Contact Customer Support
If you have questions regarding your invoice, subscription status, or billing, please contact us: